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Apple Music issues iOS 13.2: Not downloading, “cancelled” & stuttering fix

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Apple was founded as Apple Computer Company all the way back in 1976. And since then, it’s safe to say that the brand has worked its way into almost everyone’s lives in one way or another.

Whether you had an iPod back in the day or use an iPhone XR as your mobile phone, use an Apple Mac at work or watch movies in your downtime via Apple TV, there are tonnes of devices and services coming from the tech giant in 2020.

Music streaming is now another avenue which Apple has gone down in the form of Apple Music. Launched in 2015, the music and video streaming service is available on a variety of platforms from macOS to Windows, Android to Amazon Echo.

The service provides many customers with the ability to listen to all their favourite songs, however, sometimes we can encounter Apple Music issues on iOS 13.2.

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Apple Music issues iOS 13.2

Finding that Apple Music isn’t working on your iPhone can be very confusing given that the device and app have both been created by Apple.

If since updating the iOS to 13.2, you’ve found that Apple Music hasn’t been working correctly, it might be best to update your software once again. Apple’s website states that iOS 13.4 “addresses an issue in Apple Music where music videos may not stream in high quality.”

So any issues or bugs should be fixed with a new update. To check which iOS you’re running on, please follow the steps below.

Settings > General > About > Version number (this will indicate your iOS).

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Apple Music cancelled error

If you’re seeing an “Apple music cancelled” error, this will occur in relation to your subscription.

Check that your Apple Music subscription hasn’t expired. Has it been accidentally cancelled?

Checking your Apple Music subscription is very simple.

Settings > your name > iTunes & App Store > Apple ID.

Apple Music not downloading songs on iOS 13?

Of course, anyone using Apple Music will want to download the latest music, and if the app isn’t letting you do so, it can be very frustrating.

So, let’s run through some troubleshooting steps on your iPhone. Firstly, try the steps below.

Settings > Music > Cellular Data > Toggle Downloads ‘on’.

Alternatively, the issue can occur at Apple’s end. The Apple servers may be temporarily down and therefore downloads aren’t working.

Ensure that you’re using a strong and stable Wi-Fi connection. Toggle the Wi-Fi and data ‘off’ and ‘on’ via the iPhone settings. You can also try rebooting your home internet router. Turn everything off at the mains, wait around five minutes, then turn the hub back on at the mains. Turn on the router via the power button and wait for it to reboot.

There’s also no harm in restarting your device. To turn off your iPhone, hold down the power button until it powers ‘off’. Then long-hold the same button to get it turned on.

Lastly, you can sign out of your Apple ID and sign back in again. But, please note: This will temporarily remove any music saved ‘offline’.

Settings > iTunes & App Store > Apple ID > Sign out.

Restart your iPhone

Settings > iTunes & App Store > Sign in.

Apple Music stuttering: Android

If Apple Music is not working on Android, the first solution could be to update the system software. Your Android phone must be running on Android OS 4.3 onwards.

Now that your Android device is up-to-date. Ensure that the Apple Music app is also the latest version.

To improve app performance, clearing the cache can help. To do this, please follow the below steps.

Settings > Apps > Apple Music > Storage > Clear cache.

If Apple Music still isn’t running well, you can try signing out of your Apple ID and signing back in again.

Toggling the Wi-Fi, data and Airplane Mode icons ‘off’, then ‘on’ again can also affect the app and get things working correctly again.

Perform a hard reset on your phone, turn it off and on again, which can sometimes solve the problem.

Lastly, it’s worth noting that the Android device you’re using may not be running Apple Music correctly due to power-saving settings. Apple Music should be listed in ‘unmonitored apps’. To check this, please follow the steps below.

Settings > Device management > Battery > Unmonitored apps.

Check if Apple Music is listed. If not, please complete the next steps.

“Add apps” > Re-add Apple Music.

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