Level Of Service
Monthly Subscription £13.99 (Direct Debit) = Technical support advisor responds to a customer’s requests within 24hrs / unlimited emails or phone calls for home electronic equipment issues.
Digi Helpdesk’s support service is provided to you via phone call or email ticket. Issues that may arise with your devices could be due to various factors, the same instructions that resolve a particular issue on a device may not mean that the same instructions will resolve an issue on a similar device. Our support advisors always do their best to provide technical support to solve your issue.
By ticking the level of service terms checkbox you agree that;
1. Once payment is made, the support provided to you could result in our advisors determining that your device may require an external engineer call-out or that you may need to contact your device’s manufacturer.
2. The support provided to you is based on the best of our advisors’ ability and not that your device is guaranteed to be fixed.
3. Refunds will be determined at our absolute discretion. Any chargebacks on payments made by you will be disputed by us and you agree to the chargeback being revoked.