If you are an Xfinity customer you may have noticed your router blinking green when you are having issues. This indicates there is an issue with your internet, with either no connection or a slow connection the green light is not ideal for users.
Here at Digi Help Desk, we understand how important a good connection is, whether you’re working from home, enjoying a film or swiping on a dating site. Therefore we have compiled a list of easy fixes to help you get your router working as it should be.
Whether you are a tech novice or a newbie, these tips are easy enough for anyone to follow.
Why is my Xfinity Router Blinking Green?
There are numerous reasons as to why your Xfinity router is blinking green, with so many possibilities we have created a guide to make it easier for you to troubleshoot your Xfinity router.
One of the most common reasons as to why your router is flashing is due to where you have placed it. It is recommended that routers are not placed on the floor and are in well-ventilated areas. If it is on a table you are more likely to get a stronger connection and less chance of it overheating.
However, overheating is not the only cause of the Xfinity Router Blinking Green, some other causes are:
- Planned service outages or extreme weather conditions
- Cables in poor condition
- No WiFi signal is being detected
- Too many devices are connected to your router
- Your device needs resetting
If you are having trouble with blinking lights on your router, you may find these guides helpful:
How to fix Xfinity Router Blinking Green?
Step 1. Restart your WiFi router
There are numerous ways to solve the flashing green light issue with Xinifity, but one of the most successful fixes is to restart your router. This simple troubleshooting technique can fix your internet issues.
In order to restart your router, here’s what you need to do:
- Unplug the router from the mains
- Wait 60 seconds and then plug back in
- Allow up to 5 minutes for your router to reboot.
After this time if your router is still flashing green, we’d recommend moving on to the next troubleshooting fix.
Step 2. Check for service outages
If you are struggling to get a WiFi connection at all, checking for service outages can be beneficial. Especially as the issue may not even be with your router. usually, most signal outages are fixed within a short period of time.
To find out if Xfinity is experiencing issues, you can find out on the Down Detector or try directly by downloading the Xfinity app.
After checking for service outages, if there isn’t an issue with your service, keep reading for further support.
Step 3. Remove devices
Routers can struggle when there are a large number of devices connected to them. If your router is overloaded this can create an error that causes your router to flash green. We understand that you may not know all of the devices which are currently connected to your box, luckily there is an easier way to remove unwanted devices.
- Head on to the Xfinity website
- Select Services followed by Internet and then choose Manage Internet.
- Next, then scroll down to Xfinity WiFi Hotspot Connected Devices followed by Manage Devices
- Then select the devices which you no longer use or don’t want to be connected to at that time by selecting and then pressing remove.
- Removing a few devices from your router can make all of the difference.
However, if your router is still blinking after you’ve removed some devices, we’d recommend checking out our next troubleshooting technique.
Step 4. Assess your cables
Although this may seem obvious, your cables may be in a poor state which can cause errors on your router. Things such as frayed wires, pets chewing cables and loose connections can all cause issues. Check through your cables to see if you can notice any damage.
Check all of your wires are plugged in tightly and there are no knots and frays on the wires. Straighten out the wires, and undo any tangled cables. If you notice any damage to your wires, it may be worth replacing these. You can replace them easily on Amazon or get in touch with Xfinity to request a replacement.
Step 5. Hard reset your Xfinity router
The final troubleshooting technique we recommend is to hard reset your router. Although this should be done as a last resort. As it means resetting your router back to its factory settings. Unfortunately, this does mean any custom names and passwords will be removed. You will also have to sign into the WiFi again on all of your devices.
To hard reset your router you need to do the following:
- Head to your router and make sure you can see all around it
- Hold the reset button on the back of your router, for 60 seconds then release
- Once you release the button the router should begin to restart back up
- After this has turned on try to connect again, however, remember you will need to sign in from the credentials on the bottom of your router.
Note: If you have an older router you will need to use a pin to reset your device, as there isn’t a reset button that can be pressed. If you have a pinhole button, the reset steps are the same, the only difference is using a pin rather than pressing a button.
What does the white light on my Xfinity router mean?
Now you’ve been able to successfully troubleshoot your router blinking green, you may have noticed other lights on the router. Including a white light on your box. Here’s what the white lights mean on your Xfinity router:
Steady white light
If you have a steady white light on your Xfinity router this means everything with your router is running as it should be. There is no need to take any further action with your router.
Blinking white light
Blinking white light means your signal is spotty, which could indicate dropouts may occur. This could be due to where your router is placed in your house, work out or weather conditions.
Although this should fix itself if you notice the light change to blinking green or not flashing for a long period of time, we’d recommend getting in touch with Xfinity. This may mean that there is an issue with your router.
We hope this guide has been helpful in fixing your Xfinity Router Blinking Green issue, however, if you are still experiencing issues, we’d recommend getting in touch with Xfinity. If you reach out via their website, then they can run further tests and advise whether an engineer is required.